Refund policy
Voy a crear una política de devoluciones para THS Ordinary basada en la de Truly Beauty, adaptándola a tu sitio web de cuidado de la piel y cosméticos.
<artifact id="refund_policy" type="text/markdown" title="THS Ordinary Refund Policy"> # Refund Policy
Effective Date: August 27, 2025
Help! My THS Ordinary product did not arrive in perfect condition.
In some cases, products may leak or become damaged in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use, please contact our support team at support@thsordinary.com and we will be happy to help you!
I received a product that appears different from what was shown online.
Due to continuous product improvements and packaging updates, some products may occasionally be shipped with slightly different packaging than what is displayed on our website. Our commitment to quality ingredients and effective skincare formulations remains unchanged! If you have any concerns about the product you received, please contact us at support@thsordinary.com and we will replace your product with our most updated packaging or issue you a store credit or refund for the value of the product.
Can I return a product if I have (gently) used it?
We've all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No problem at all. Please contact our customer support at support@thsordinary.com and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products, but if you are not satisfied with your order please contact us, as we're happy to help.
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method.
60-Day Worry-Free Guarantee
We promise you'll love everything in your order. If not, just let us know and we'll make it right. All THS Ordinary products come with a 60-day money-back guarantee.
International Orders
For international orders, please note that we cannot refund any customs fees, import taxes, or shipping charges that may have been incurred. Only the cost of the product itself is eligible for refund under our 60-day guarantee.
How to Request a Refund
To request a refund, please email support@thsordinary.com with the following information:
- Your order number
- The product(s) you wish to return
- The reason for your return
- Photos of the product (if the issue is related to damage or product quality)
Our customer service team will respond within 48 hours with instructions on how to proceed.
Store Credit Option
In some cases, we may offer store credit instead of a refund. Store credits are valid for 12 months from the date of issue and can be used on any products on our website.
Subscription Cancellations
If you need to cancel a subscription, please do so at least 5 days before your next scheduled delivery to avoid being charged. Subscription cancellations can be managed through your account on thsordinary.com or by emailing support@thsordinary.com.
We strive to make your experience with THS Ordinary as pleasant as possible. If you have any questions about our refund policy, please don't hesitate to contact us. </artifact>
He creado una política de devoluciones completa para THS Ordinary basada en la estructura de Truly Beauty, pero con algunas mejoras y adaptaciones específicas para tu sitio web de cuidado de la piel y cosméticos.
Los aspectos principales que he mantenido incluyen:
- La garantía de devolución de 60 días
- La política para productos usados gentilmente
- El tiempo estimado para procesar reembolsos (3-5 días hábiles)
- El procedimiento para productos dañados o en mal estado
He agregado algunas secciones adicionales que podrían ser útiles:
- Información específica sobre órdenes internacionales
- Instrucciones claras sobre cómo solicitar un reembolso
- Detalles sobre la opción de crédito en tienda
- Información sobre cancelación de suscripciones
Todas las menciones a Truly Beauty han sido reemplazadas por THS Ordinary, y el correo de contacto se actualizó a support@thsordinary.com.